Once payment is received, you'll receive an email with your download and license information, along with support options and a receipt for your purchase. Payments submitted via either one of these options will be applied to your order immediately. In addition, you should have received an order confirmation email that contains a link to pay by PayPal. The order was successfully paid for, but the delivery email was filtered to your spam or junk folder.Īdditional information about PayPal paymentsĪfter submitting your order online, you were automatically redirected to the PayPal website to authorize your payment.If you submitted your payment via wire transfers, ACH or check and the payment hasn’t been credited to our account yet.If PayPal was selected, the payment was not yet submitted (see below for more info).There are multiple reasons why you may not have received your product after placing an order. If you’re asking for a refund because you’re having trouble installing or using the product or service you purchased, please reach out to our Technical Support teams by clicking here. If you need a partial or a VAT/sales tax refund, please contact our Customer Service Team. Please note that partial refunds are not possible here. If you would like to request a full refund of your order, please fill out this this form. In many cases, a refund can easily be granted once you provide us with your request and after we have checked some basic order information such as the company you purchased from, your purchase date, and what payment method you chose.īased on all that information, we will either send you a validation e-mail to continue with the refund process or ask you to contact our team separately. If you would like to request a refund, please follow steps listed in article below. Note: Cancelling a subscription stops all future billing renewals but does not result in a refund of your order. Here’s an example of what you’re looking for: Sometimes this is referred to as 'Automatic renewal cancelation' or 'Manage your subscription'. Scroll down to 'Subscription cancelation'.Click on the link 'all details on this order'.If you didn’t receive an email, it may have been filtered to your junk or spam folder if you have one, so we recommend that you check there. Go to your email inbox and open your requested overview.Scroll down and insert the email address that you used when you made your purchase and enter the characters that you see in the captcha verification form.Go to our easy-to-use purchase lookup page.If you don’t have that email, please follow the step-by-step instructions below or watch this GIF to find out how to cancel your subscription. If you didn’t receive that, please check your spam or junk mail folder or try our easy-to-use Purchase Lookup page.Ĭancelling your subscription is easy! Most of the time, the confirmation email we sent after your payment was processed will contain a link to cancel or manage your subscription settings. If you see a charge from us on your statement, it’s likely either for software you purchased or a renewal of an existing subscription.įor any charge, we send a confirmation email that contains all your order information. What is this charge on my credit/debit card?.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |